Dell is really amazingly incompetent as a company…
Right, they have admitted in public that the Inspiron 5150 is broken by design. They have even instituted a special phone number for people with a broken inspiron. Right — everything should go swimmingly now, shouldn’t it? People phone, give their service tag, and the next day a van comes to collect the broken systems. Customers happy, Dell’s reputation salvaged.
But no, the very friendly Michael from the special phone number told me the phone number is only for prevention — i.e., sending replacement parts to people with inspirons that haven’t broken yet. He doesn’t know when the parts will be sent out, perhaps only when they’ve got a large enough order of them. Which will lead to many more broken inspirons in the meantime.
If your inspiron is already broken, he cannot do anything for you and transfers you to the regular technical service. One hour later… Just like yesterday, on hearing that you’ve got a broken 5150, they want you to phone the special number again… The only thing they can do is take notes and have someone, perhaps, can’t say when, phone me back. Back to square one. We’re exactly where we were yesterday!
Come on, Dell! This your chance to do one better than Acer.