In my last post, I related the tale of how I had spent three months trying to return to laptops to Lenovo that I had mistakenly ordered... I thought it would only be friendly to mail Lenovo’s customer support (by Digital River, as they never tire of telling you) a link.
What the final demand letter hadn’t managed, the blog post managed.
The next working day, I had mail from Lenovo! Asking me whether I still wanted to return the laptops. I answered that I had only one left, which I really wanted to return, yes, especially since it had a faulty battery, and that the other was living a useful life in Mexico. I also explained that the problem seemed to be that TNT couldn’t send me the mail with the link to the return form.
The next day, I had a mail with all the details for shipping back the laptop, and within another two days, the laptop was gone! The box no longer clutters our dining room, and it was gone!
Then the wait for the refund started, and within a week, we had our money back!
Truly, the powers of blogging are infinite.